Delayed, Lost or Stolen Packages
We can't wait for you to receive your package from us! Once your order has left our warehouse, the most up to date information that we can see is the same as the customer view on the USPS or Fedex tracking number you receive.
In the event that your package shows arriving late, click to receive text alert updates from the USPS. This generally gets packages moving within a few days. Arriving late is the status that 99% of stuck packages land in and 99.9% of them start moving once text alerts are turned on after a few days.
In the event that you have turned on text alerts AND it has been 15 days since initial scan with the USPS, you can reach out to us @ email@example.com and we can start the research process for you with the post office.
Please note that filing a Missing Mail claim with the post office has a very high failure rate and filing an insurance claim after missing mail often come back denied. So we prefer the research process for high success in claim processing.
If your package shows delivered but you don't see it in your mailbox, the next step is to call your LOCAL post office and ask for the MANAGER or POST MASTER to pull GPS to locate where your package was placed. They can generally locate the package quickly as each scan has a GPS locator. It is IMPORTANT that you speak to a supervisor as the front desk associates will not have access to this information and often provide incorrect information.
In the event that the post office is able to confirm that your package was delivered to the WRONG address, please forward that communication to us to begin filing a claim with their insurance. Email us @ firstname.lastname@example.org
DELIVERED AND STOLEN
In the super uncommon event that your package is showing delivered, the post office/fedex confirms that delivery was made correctly and you are certain it was stolen, please proceed to file a police report. Once you have filed a police report with a list of all the mail/packages stolen (USPS informed delivery will scan you and email you what is on delivery each day), send us a copy of the report. From here we will begin filing a claim with our shipping insurance company provided you checked out with additional shipping insurance.