Shipping & Local Pickup
Shipping & Local Pickup
We are located in Cameron Park, CA. Local pickups are 10-4 M-F @ 2570 Greenwood Lane. You can pickup anytime after you receive your fulfillment email/notification. Return window is 7 days from your Fulfilment notification. All orders must be verified prior to leaving our parking lot. Missing item claims after this time cannot be addressed.
WEBSITE ORDER SHIPPING:
Online WEBSITE orders ship Same or Next Day Mon-Fri for all IN STOCK items (excluding pre-sale, made to order etc...)
Lola Monroe Boutique APP SHIPPING:
Our FREE APP has you pay shipping ONCE and then you get free shipping for 24 hours after EVERY order you place.
Your free shipping window extends again after each order. Once your Free shipping window has ended, your order is GENERALLY pulled the next business day and shipped the business day after that. (Example: Thursday orders are pulled Monday to ship Mon/Tue, Friday orders pulled Monday to ship Mon/Tue, Sat/Sun orders START getting pulled Tues to ship Tues/Wed in most cases).
All in stock orders will ship within 72 business hours of free shipping window ending.
LolaMonroe.com Website SHIPPING:
Shipping on our website is based on item weight with a max shipping amount of $8.75 for orders over 1 pound on regular priced orders.
Shipments Internationally will be calculated at checkout. In the event of a miscalculation we will send an invoice for shipping.
Please note that for larger orders we often use Fedex shipping. In the event that you have checked out with a PO box, we will contact you via email from email@example.com for a physical shipping address.
TRACKING FOR YOUR ORDER:
You will receive a shipping confirmation email with tracking once your item is printed. Please make sure to check spam and mark as NOT spam if you find it there. You may also see all tracking numbers by creating an account using the same email address you check out with/your app checks out with from Facebook on THIS WEBSITE - YOU MUST CLICK CREATE ACCOUNT to login for the first time.
USPS ARRIVING LATE STATUS:
Please note that we PRIDE ourselves on fast shipping. And in 99.9% of cases, the post office and fedex deliver quickly. But we do have several dozen packages each month that get stuck in the USPS ARRIVING LATE window and stop getting scanned.
While this is 100% out of our control, you can set up TEXT ALERTS on the usps tracking website to get orders moving. This works in over 99% of cases.
For arriving late orders where text alerts don't get the package moving, 15 days after the item was first scanned in, you can email us so that we can put in an initial research request with USPS. They have 60 days from first scan to work on this for us.
If post office delays will turn you into a crazy meany head, we may not be the right boutique for you ;-)
Packages completely missing more than 30 days: Route Shipping Insurance is ONLY available on our website and will insure your lost packages. This is the ONLY way to insure your packages. If you opt out of this insurance, you take on risk of missing packages yourself.
Please note that custom items, mystery items and pre-sale orders will be subject to the shipping times posted on that item.