Shipping & Local Pickup

Order Tracking

Order Tracking emails are automatically sent from shipstation to the email address used to checkout. Please note that PayPal/FB and other checkout methods may use your default email if you don't change it. If you login with Apple, it will provide you with a fake apple relay ID email and you may not receive tracking. If you need to update an email address or need a direct tracking number (once 2 complete business days have passed since order placement) just email us: contact@lolamonroe.com

Ship TO Address

Our shipping software will automatically ship to the address as entered on your SHIP TO address of your invoice. 

Customer is responsible for ensuring this address is correct.  We are unable to intercept or help with packages delivered to the CORRECT address as shown on the label in the event of a typo by customer.

In the event that a package is returned to sender, if the address on the label is correct we can send using the same label.  If the address on the shipping label is incorrect, an invoice for actual shipping cost will be sent to reship the item to the accurate address.  

LOCAL PICKUP:

We are located in Cameron Park, CA. Local pickups are 10-4 M-F @ 2570 Greenwood Lane.  You can pickup anytime after you receive your fulfillment email/notification.  Return window is 7 days from your Fulfilment notification.  All orders must be verified prior to leaving our parking lot.  Missing item claims after this time cannot be addressed.

WEBSITE ORDER SHIPPING:

Online WEBSITE orders shipping timelines are always updated in the banner on the top of our website daily (excluding pre-sale, made to order etc...)

Lola Monroe Boutique APP SHIPPING:

Our FREE APP has you pay shipping ONCE and then you get free shipping for 24 hours after EVERY order you place. 

Your free shipping window extends again after each order.  Once your Free shipping window has ended, shipping turns times begin.  Shipping turn times are always listed on the top of our website lolamonroe.com

LolaMonroe.com Website SHIPPING:

Shipping on our website is based on item weight with a max shipping amount of $8.75 for orders over 1 pound on regular priced orders.  

Shipments Internationally will be calculated at checkout.  In the event of a miscalculation we will send an invoice for shipping.

PO Boxes:

Please note that for larger orders we often use Fedex shipping.  In the event that you have checked out with a PO box, we will contact you via email from contact@lolamonroe.com for a physical shipping address.

TRACKING FOR YOUR ORDER:

You will receive a shipping confirmation email with tracking once your item is printed.  Please make sure to check spam and mark as NOT spam if you find it there.  You may also see all tracking numbers by creating an account using the same email address you check out with/your app checks out with from Facebook on THIS WEBSITE - YOU MUST CLICK CREATE ACCOUNT to login for the first time.

USPS ARRIVING LATE STATUS:

Please note that we PRIDE ourselves on fast shipping.  And in 99.9% of cases, the post office and fedex deliver quickly.  But we do have several dozen packages each month that get stuck in the USPS ARRIVING LATE window and stop getting scanned. 

While this is 100% out of our control, you can set up TEXT ALERTS on the usps tracking website and EMAIL ALERTS on fedex tracking to get orders moving.  This works in over 99% of cases. 

For arriving late orders where text/email alerts don't get the package moving, 15 days after the item was first scanned in, you can email us so that we can put in an initial research request with USPS.  They have 60 days from first scan to work on this for us.  

We take delayed packages very seriously and have a clear system to track them internally.  See our Delayed Package process HERE.

If post office delays will turn you into a crazy meany head, we may not be the right boutique for you ;-)

Please note that custom items, mystery items and pre-sale orders will be subject to the shipping times posted on that item.