We always hope that you'll love every item that you receive. We do our best to give sizing and styling help for each item while live and also as we post product. We want you to LOVE everything you receive. We are happy to accept returns and provide tips for cheapest shipping method in our return form. ;-)
Cancellation requests: Please note that any request for order cancellation prior to shipment will result in a 10% restocking fee due to system commissions and service charges that we incur. Cancellations will be provided in the form of a store credit. Please note that we do our best to ship website orders same day and APP orders pulled the business day after your Free Shipping window ends for shipment the following day. Order cancellation is not possible once an order is pulled and packed.
We are happy to issue a full refund or store credit within 7 days of an item receipt. Please ensure the item has all tags attached, has never been worn, is free of animal hair, odors, stains and anything else crazy that would make the item unsellable ;-) If we find that an item is returned in an unsellable manner, it will be returned to you at your cost and we will no longer be able to accept returns from you.
Refunds are available for:
Website orders via credit card, sezzle and paypal
APP orders via credit card and sezzle.
Store Credit is available for:
Any app orders. ALL APP paypal orders.
Please note that due to PayPal being a third party provider on our APP that we are only able to offer store credit for PayPal purchases on our app. If you NEED to use paypal please use our website https://lolamonroe.com/
Please email Contact@LolaMonroe.com to request a return authorization form. Please do not return before completing this form. This form will also have some best practice notes for cheaper ways to ship the products back to us.
Returns are delivered to our commercial PO Box. We do our best to process returns quickly. Please allow a minimum of one week though it can take up to 14 calendar days FROM RECEIPT as they are picked up in batches. Because of our very generous return policy for a refund across 6 different payment channels it is VERY time consuming to process each return.
Items ending in .99, pre-sales, accessories, food, mystery items, purchased using a coupon code, received as a promo code gift, holiday and event capsule collections and specials and any other items marked FINAL SALE are not returnable.
One final note, we are INCREDIBLY proud of the fact that we are able to offer returns for a full refund to your original payment method as a small business. This is done despite not receiving a refund on processing fees and commissions for that order originally. It is rare that this occurs, but in the case of customers with very excessive returns despite our fit videos/listings, we may have to cease returns for a refund on a case by case basis from an individual. In that case, returns would be issued a store credit minus our 10% restocking fee.