Returns, Exchanges & Cancellations
Already shopped and ready to return? Access your $1 PREPAID REDO RETURN SHIPPING PORTAL HERE
Return Summary: Returns are accepted with all original tags attached, free of stains, hair and smells within 7 days of delivery to you. They are issued in the form of a store credit or same item different size exchange.
Full Return Policy Below:
We are excited to bring you amazing styles! We try to do things a little different than most when it comes to shopping online. We do our best to help women understand their body from a clothing standpoint. When you understand body shapes, styles best for those shapes and even styles to avoid, you can more confidently shop online.
Ever have a question? Just hit chat below!
Please make sure to read the descriptions for tops/dresses for the “feel” of each clothing so you know how items will fall and stretch etc. We carry 99.9% stretchy fabrics with flow around the tummy area.
Every jean and short has inseam, rise and fit listed. Please please take a few moments to measure your rise (crotch upward around the tummy to the top of the waistband) and inseam (crotch measured down your inside leg to your ankle AND the floor) so you know exactly on your frame where an item will hit.
In the event that an item doesn’t fit or meet your needs, we are happy to accept returns on items with original tags attached for a store credit or exchange of same item in another size when emailed within 7 days of delivery. These are the only methods available for returns.
Why 7 days? The spirit of accepting returns for 7 days after delivery is that our inventory moves very quickly. Much longer than 7 days post delivery and many items tend to be sold out or largely sold out and end up in end of season mystery bags. Returns within 7 days of delivery gives our small business a chance to resell the product.
For a return, if you’ve purchased $1 Re:Do return shipping, you can use the link above to complete your return.
If you have NOT purchased return shipping but would like to purchase it from Re:Do for a store credit or exchange, use the link above as well (APP orders MUST use your order number from our website – you can email us for this number or view it by clicking CREATE account on our website and using your app email to view all orders).
If you would like to manually ship your item back for a store credit, please send an email to firstname.lastname@example.org.
Have a question about sizing or anything at all? Send us an email and we can always help!
Returns are issued in an exchange for same item or store credit for the product amount + sale tax on the product itself. Shipping and tax on shipping is not refunded.
Customer is responsible for return shipping unless return shipping was purchased at checkout.
(If you have a dot net, dot RR, dot EDU email or other non dot Com email, often times our email replies go to spam. We reply to all received return emails within 24 BUSINESS hours (M-F) usually. If you don't see a reply, please check spam, we promise we aren't ignoring you.)
Website Store Credit/Exchange Option automated option:
For full priced items (not ending in 97 cents/99 cents or using a coupon code over 15% off) you may purchase $1 Return insurance at checkout.
Return insurance pays for your return shipping on items returned within 7 days of receipt of the item and allows for a store credit or exchange for the full product value.
Exchanges with RE:DO shipping insurance: Will allow you to exchange for same style in another size. Your size will be held for you once your package is in transit with USPS. If your size is out of stock at the time of your package going into transit you will be issued a store credit.
Cancellation requests: Please note that any request for order cancellation prior to shipment will result in a 10% restocking fee due to system commissions and service charges that we incur. Cancellations will be provided in the form of a store credit.
Please note that order cancellation is not possible once an order is pulled and packed.
Product Standards for returns: Please ensure the item has all tags attached, has never been worn, is free of animal hair, odors, stains and anything else crazy that would make the item unsellable ;-) If shoes were sent to you in boxes, please ship the shoe box back in a poly mailer bag or another box. We are unable to resell shoe boxes used as shipping boxes. If we find that an item is returned in an unsellable manner, it will be returned to you at your cost and we will no longer be able to accept returns from you.
Returns are delivered to our warehouse daily in large quantities. We aim to process them within 72 business hours of receipt but please allow up to 5 business days from receipt for processing. If your return was confirmed delivered and has not been processed after 5 business days (m-f) please send us an email so we can check our unmarked returns bin as many come in without names/order numbers to reference.
Items ending in .99 or .97, custom made to order items, leggings, bralettes and undergarments, pre-sales, accessories, food, mystery items, purchases using a coupon code, received as a promo code gift, holiday and event capsule collections and specials and any other items marked FINAL SALE are not returnable.
In many cases, our inventory moves very quickly. When we are limited in sizes/qty for a certain style, it may end up in a limited sale of promo code we offer. We don't offer sales often and they are final sale items. We are unable to offer pricing adjustments for purchases made in the past. In the event that your order has arrived within the last 7 days you are welcome to return per our return polices above and repurchase your item as final sale order.