Black Satin Sleep Mask
- Unit Price
We always hope that you'll love every item that you receive. We do our best to give sizing and styling help for each item while live and also as we post product. We want you to LOVE everything you receive.
We are happy to accept returns for a store credit or exchange. ;-)
For a return, please send an email to firstname.lastname@example.org for the instructions to return your item and where to ship to.
Returns are issued in an exchange for same item or store credit for the product amount + sale tax on the product itself. Shipping and tax on shipping is not refunded.
Customer is responsible for return shipping unless return shipping was purchased at checkout.
Website Store Credit/Exchange Option automated option:
For full priced items (not ending in 97 cents/99 cents or using a coupon code over 15% off) you may purchase $1 Return insurance at checkout.
Return insurance pays for your return shipping on items returned within 7 days of receipt of the item and allows for a store credit or exchange for the full product value.
Exchanges with RE:DO shipping insurance: Will allow you to exchange for same style in another size. Your size will be held for you once your package is in transit with USPS. If your size is out of stock at the time of your package going into transit you will be issued a store credit.
Cancellation requests: Please note that any request for order cancellation prior to shipment will result in a 10% restocking fee due to system commissions and service charges that we incur. Cancellations will be provided in the form of a store credit.
Please note that we do our best to ship website orders same day and APP orders pulled the business day after your Free Shipping window ends for shipment the following day. Order cancellation is not possible once an order is pulled and packed.
Product Standards for returns: Please ensure the item has all tags attached, has never been worn, is free of animal hair, odors, stains and anything else crazy that would make the item unsellable ;-) If shoes were sent to you in boxes, please ship the shoe box back in a polymailer bag or another box. We ar e unable to resell shoe boxes used as shipping boxes. If we find that an item is returned in an unsellable manner, it will be returned to you at your cost and we will no longer be able to accept returns from you.
Please email Contact@LolaMonroe.com to request a return authorization form. Please do not return before completing this form.
This form will also have some best practice notes for cheaper ways to ship the products back to us in the event that you did not purchase return insurance.
(If you have a dot net, dot RR, dot EDU email or other non dot Com email, often times our email replies go to spam. We reply to all received return emails within 24 hours usually. If you don't see a reply, please check spam, we promise we aren't ignoring you.)
Returns are delivered to our warehouse daily in large quantities. We aim to process them within 72 business hours of receipt but please allow up to 5 business days from receipt for processing. If your return was confirmed delivered and has not been processed after 5 business days (m-f) please send us an email so we can check our unmarked returns bin as many come in without names/order numbers to reference.
Items ending in .99 or .97, custom made to order items, leggings, bralettes and undergarments, pre-sales, accessories, food, mystery items, purchases using a coupon code, received as a promo code gift, holiday and event capsule collections and specials and any other items marked FINAL SALE are not returnable.
Please note that any order that received FREE SHIPPING in any capacity will see the shipping amount Lola Monroe Boutique has paid reduced from their return amount via a prorated dollar volume of their order upon return.
In many cases, our inventory moves very quickly. When we are limited in sizes/qty for a certain style, it may end up in a limited sale of promo code we offer. We don't offer sales often and they are final sale items. We are unable to offer pricing adjustments for purchases made in the past. In the event that your order has arrived within the last 7 days you are welcome to return per our return polices above and repurchase your item as final sale order.
Shipping & Local Pickup
We are located in Cameron Park, CA. Local pickups are 10-4 M-F @ 2570 Greenwood Lane. You can pickup anytime after you receive your fulfillment email/notification. Return window is 7 days from your Fulfilment notification. All orders must be verified prior to leaving our parking lot. Missing item claims after this time cannot be addressed.
WEBSITE ORDER SHIPPING:
Online WEBSITE orders ship Same or Next Day Mon-Fri for all IN STOCK items (excluding pre-sale, made to order etc...)
Lola Monroe Boutique APP SHIPPING:
Our FREE APP has you pay shipping ONCE and then you get free shipping for 24 hours after EVERY order you place.
Your free shipping window extends again after each order. Once your Free shipping window has ended, your order is GENERALLY pulled the next business day and shipped the business day after that. (Example: Thursday orders are pulled Monday to ship Mon/Tue, Friday orders pulled Monday to ship Mon/Tue, Sat/Sun orders START getting pulled Tues to ship Tues/Wed in most cases).
All in stock orders will ship within 72 business hours of free shipping window ending.
LolaMonroe.com Website SHIPPING:
Shipping on our website is based on item weight with a max shipping amount of $8.75 for orders over 1 pound on regular priced orders.
Shipments Internationally will be calculated at checkout. In the event of a miscalculation we will send an invoice for shipping.
Please note that for larger orders we often use Fedex shipping. In the event that you have checked out with a PO box, we will contact you via email from email@example.com for a physical shipping address.
TRACKING FOR YOUR ORDER:
You will receive a shipping confirmation email with tracking once your item is printed. Please make sure to check spam and mark as NOT spam if you find it there. You may also see all tracking numbers by creating an account using the same email address you check out with/your app checks out with from Facebook on THIS WEBSITE - YOU MUST CLICK CREATE ACCOUNT to login for the first time.
USPS ARRIVING LATE STATUS:
Please note that we PRIDE ourselves on fast shipping. And in 99.9% of cases, the post office and fedex deliver quickly. But we do have several dozen packages each month that get stuck in the USPS ARRIVING LATE window and stop getting scanned.
While this is 100% out of our control, you can set up TEXT ALERTS on the usps tracking website and EMAIL ALERTS on fedex tracking to get orders moving. This works in over 99% of cases.
For arriving late orders where text/email alerts don't get the package moving, 15 days after the item was first scanned in, you can email us so that we can put in an initial research request with USPS. They have 60 days from first scan to work on this for us.
We take delayed packages very seriously and have a clear system to track them internally. See our Delayed Package process HERE.
If post office delays will turn you into a crazy meany head, we may not be the right boutique for you ;-)
Please note that custom items, mystery items and pre-sale orders will be subject to the shipping times posted on that item.