Lola Monroe Digital Gift Card

RETURNS: Returns are accepted on full price items and some sale items (EXCLUDING FINAL SALE ITEMS ending in 99 cents, beauty, made to order items and pre-sale) with all original tags attached, free of stains, hair and smells within 7 days of delivery to you. A little past 7 days?  No worries, we can work with you! 

Returns are issued in the form of a store credit or same item different size exchange.

Already shopped and ready to return?  

Ordered on our website & prepaid return shipping?  Access our SHIPPING PORTAL HERE 

Didn't pay for Return Shipping on our website OR Shopped On Our APP?  Purchase return shipping from Redo using the link above OR if you have cheaper shipping, send them back manually HERE 

***TIK TOK order? Please email us so we can give you the order number that our website can view AND add your actual email address to your order***

Please keep your return label for tracking. Returns are manually opened and processed 3-5 Business days after delivery.  Store credits are issued via email (often go to spam) and exchanges go into transit once processed.  

Full Return Policy Below:

We are excited to bring you amazing styles!  We try to do things a little different than most when it comes to shopping online.  We do our best to help women understand their body from a clothing standpoint.  When you understand body shapes, styles best for those shapes and even styles to avoid, you can more confidently shop online.

Ever have a question?  Just hit chat below!

Please make sure to read the descriptions for tops/dresses for the “feel” of each clothing so you know how items will fall and stretch etc.  We carry 99.9% stretchy fabrics with flow around the tummy area.

Every jean and short has inseam, rise and fit listed.  Please please take a few moments to measure your rise (crotch upward around the tummy to the top of the waistband) and inseam (crotch measured down your inside leg to your ankle AND the floor) so you know exactly on your frame where an item will hit.

In the event that an item doesn’t fit or meet your needs, we are happy to accept returns on items with original tags attached for a store credit or exchange of same item in another size when emailed within 7 days of delivery.  These are the only methods available for returns.

Why 7 days?  The spirit of accepting returns for 7 days after delivery is that our inventory moves very quickly.  Much longer than 7 days post delivery and many items tend to be sold out or largely sold out and end up in end of season mystery bags.  Returns within 7 days of delivery gives our small business a chance to resell the product.

For a return, if you’ve purchased $1.98 Re:Do return shipping, you can use the link above to complete your return.

If you have NOT purchased return shipping but would like to purchase it from Re:Do for a store credit or exchange, use the link above as well (APP orders MUST use your order number from our website – you can email us for this number or view it by clicking CREATE account on our website HERE and using your app email to view all orders).

If you would like to manually ship your item back for a store credit, please CLICK HERE.

Have a question about sizing or anything at all?  Send us an email and we can always help!

Returns are issued in an exchange for same item or store credit for the product amount + sale tax on the product itself.  Shipping and tax on shipping is not refunded. 

Customer is responsible for return shipping unless return shipping was purchased at checkout.

(If you have a dot net, dot RR, dot EDU email or other non dot Com email, often times our email replies go to spam.  We reply to all received return emails within 24 BUSINESS hours (M-F) usually.  If you don't see a reply, please check spam, we promise we aren't ignoring you.)

Website Store Credit/Exchange Option automated option:

For full priced items (not ending in 97 cents/99 cents or using a coupon code over 15% off) you may purchase $1.98 Return insurance at checkout. 

Return insurance pays for your return shipping on items returned within 7 days of receipt of the item and allows for a store credit or exchange for the full product value.  

Exchanges with RE:DO shipping insurance: Will allow you to exchange for same style in another size.  Your size will be held for you once your package is in transit with USPS.  If your size is out of stock at the time of your package going into transit you will be issued a store credit.

Cancellation requests: Please note that any request for order cancellation prior to shipment will result in a 10% restocking fee due to system commissions and service charges that we incur that are not refunded. Cancellations will be provided in the form of a refund to your original payment method minus 10% restocking fee.  Cancellations in the form of a store credit are NOT subject to restocking fee.

Please note that order cancellation is not possible once an order is pulled and packed.

Product Standards for returns: Please ensure the item has all tags attached, has never been worn, is free of animal hair, odors, stains and anything else crazy that would make the item unsellable ;-) If shoes were sent to you in boxes, please ship the shoe box back in a poly mailer bag or another box.  We are unable to resell shoe boxes used as shipping boxes.  If we find that an item is returned in an unsellable manner, it will be returned to you at your cost and we will no longer be able to accept returns from you. 

Returns are delivered to our warehouse daily in large quantities.  We aim to process them within 72 business hours of receipt but please allow up to 5 business days from receipt for processing.  If your return was confirmed delivered and has not been processed after 5 business days (m-f) please send us an email so we can check our unmarked returns bin as many come in without names/order numbers to reference.

Items ending in .99 or .97, custom made to order items, leggings, bralettes and undergarments, pre-sales, accessories, food, mystery items, purchases using a coupon code, received as a promo code gift, holiday and event capsule collections and specials and any other items marked FINAL SALE are not returnable. 

Pricing Adjustments:

In many cases, our inventory moves very quickly. When we are limited in sizes/qty for a certain style, it may end up in a limited sale of promo code we offer. We don't offer sales often and items ending in 99 cents are final sale items. We are unable to offer pricing adjustments for purchases made in the past. In the event that your order has arrived within the last 7 days you are welcome to return per our return polices above and repurchase your item as final sale order. 

XOXO!

Knowing and EMBRACING your body shape is so important for dressing and feeling confident!  It is 1,000% ok to acknowledge that every style will NOT look great on every body shape! 

Scroll past the video collection for more written help :-)

We ONLY carry Mid and High Rise denim styles that stretch to compliment the curves.  In general, take your EVEN department store size and size down ONE size to find your starting size for each pair that Ashley will talk about in each fit video.

• Size 2-16 Regular will always start sizing down one for their base size.  
• 14 wears a 13, 12 wears an 11.
• Size 14W-24W if you know your Torrid/Lane Bryant size will be true to size. 
• If you know your Old Navy/AE/Gap size, size down ONE for your base size.  (20 wears an 18w, 18 wears a 16w, 16 plus size wider hip wears our 14w and 16/17 narrow hips with tummy weight wears our 15 regular)

Always watch the fit video/read the description for the pair you're looking at.  Cotton Content, Rise, Color, Cut and overall wash can sometimes make a pair super stretchy and we want to make sure you get the correct size the first time. 

Please note: We do reference sizing from your EVEN size because we find that odd sizes in many stores run small and are confusing.  Ash is a 16/17 in most stores and a 15 in Judy Blue.  In traditional department stores she would move onto plus sizing assuming they run small while Judy Blue jeans tend to run bigger. Starting with your even size is the best apples to apples sizing comparison.

We have sizing videos below for:

• 14/16 reg vs 14w-24w
• Apple & Pear body shapes
• Inseam & Rise
• 2-16 Regular sizing
• Rectangle & Hourglass Body shapes
• Height and longer inseams
• CLICK HERE FOR ALL VIDEOS

Rectangle & Hour Glass body shapes:

• May find that sizing down 2 odd sizes or 1 plus size is best to keep the curves hugged and have that booty pop fit when pairs have great stretch (each pair has a fit video and written listing).
• Most denim styles will be flattering on these shapes in general. 
• How you carry weight in your tummy area will likely determine your FAVORITE jean types.
• Boyfriend and relaxed fit jeans may fit baggy Or fitted depending on your leg composition.  Ashley has muscular legs so most straight/boyfriend jeans have a fitted straight leg appearance on her.

Pear and Apple shapes:

• BOTH often struggle with fit of skinny jeans. Pears find them very fitted while apple shapes find them baggy
• APPLE: Many people recommend for APPLE shapes, a straight leg.  The reason for this is that sizing to accommodate a larger tummy and smaller legs means that skinny jeans can be baggy in the legs and look awkward as they taper in at the ankle.  A straight/relaxed leg will look intentional with room. 
• If you want to show off some silhouette, relaxed and skinny fits with a double cuff at the bottom will give an intentional straight leg look.  APPLE shapes should AVOID slim fit jeans with a super wide thigh.
• PEAR: Slim fit jeans with a super wide thigh along with joggers are a great silhouette for pear shapes. The thighs often don't look as oversized and appear almost fitted on thicker thighs and are just all around great for this shape.